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PRIVACY POLICY

Privacy Policy – Herbleaf Ayurveda

This Privacy Policy describes how Herbleaf Ayurveda and its affiliates (collectively, “Herbleaf Ayurveda”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your information and personal data through our website and digital platforms (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. Please note that we do not offer any products or services under this Platform outside India, and your personal data will primarily be stored and processed in India.

By accessing or using this Platform, providing your information, or availing any product or service offered by us, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable product or service terms, and agree to be governed by the laws of India, including those relating to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, avail our services, interact with us, or otherwise engage with Herbleaf Ayurveda during the course of our relationship.

The information we may collect includes, but is not limited to:

  • Personal information such as name, date of birth, gender, address, telephone/mobile number, email address

  • Information provided during account registration, checkout, or customer support interactions

  • Proof of identity or address where required under applicable laws

  • Transaction-related information including purchase history and payment details

With your explicit consent and in accordance with applicable laws, we may collect sensitive personal data, such as:

  • Bank account, credit card, debit card, UPI, or other payment instrument details

  • Biometric or authentication information (only if you opt to use such features, where available)

You may choose not to provide certain information by opting not to use specific features or services. However, this may limit your access to some functionalities of the Platform.

We may also automatically collect information about your behaviour, preferences, and interactions on the Platform. This data is aggregated and analysed to improve our services.

When you interact with third-party business partners through our Platform, those partners may collect your personal data directly, and their privacy policies will govern such collection. Herbleaf Ayurveda is not responsible for the privacy practices or content of third-party policies, and we encourage you to review them before sharing any information.

If you receive any communication claiming to be from Herbleaf Ayurveda requesting sensitive details such as card PINs, passwords, or OTPs, please do not share such information. If you have already disclosed such details, report it immediately to the appropriate law enforcement authorities.

Use of Information

We use your personal data to:

  • Provide and manage the products and services you request

  • Process orders, payments, deliveries, and returns

  • Improve customer experience and personalise content

  • Resolve disputes, troubleshoot issues, and provide customer support

  • Inform you about offers, products, services, and updates

  • Conduct analytics, research, surveys, and marketing activities

  • Detect, prevent, and protect against fraud, errors, and illegal activities

  • Enforce our Terms of Use and other policies

You may opt out of marketing communications at any time. Please note that withdrawal of certain permissions may affect your ability to access some products or services.

Sharing of Information

We may share your personal data with:

  • Our group companies, affiliates, and corporate entities to provide services and products

  • Sellers, logistics partners, payment service providers, and other third-party service providers necessary to fulfil your orders

  • Marketing and advertising partners, unless you opt out

  • Government authorities, law enforcement agencies, or regulators where required by law or legal process

Such disclosures are made only to the extent necessary and in compliance with applicable laws. We may also share anonymised or aggregated data for analytical and research purposes.

Security Precautions

We implement reasonable security practices and procedures to protect your personal data from unauthorised access, loss, misuse, or disclosure. We use secure servers and adhere to internal security guidelines.

However, data transmission over the internet is not completely secure due to factors beyond our control. By using the Platform, you acknowledge and accept these inherent risks. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention and Deletion

You may request deletion of your account through your profile settings or by contacting us using the details provided below. Deleting your account will result in the loss of access to all associated information.

We may delay or refuse deletion if there are pending grievances, legal obligations, claims, or transactions. Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required under applicable laws. We may retain anonymised data for research and analytical purposes.

Your Rights

You have the right to access, correct, update, or delete your personal data through the Platform or by contacting us. You may also request restriction or objection to certain processing activities as permitted under applicable law.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you have the authority to do so and permit us to process such information in accordance with this Policy.

You consent to being contacted by Herbleaf Ayurveda, its affiliates, and partners via SMS, calls, instant messaging apps, or email for purposes outlined in this Policy. You may withdraw your consent by writing to us with the subject line “Withdrawal of Consent for Processing Personal Data”. Withdrawal will not apply retrospectively and may limit access to certain services.

Changes to This Privacy Policy

Herbleaf Ayurveda may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Policy periodically. Significant changes will be communicated as required under applicable laws.

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